Shipping policy

Order Processing Time

All orders are processed within 1–3 business days after payment is confirmed. Orders are not processed or shipped on weekends or holidays.

During high-demand periods (sales, holidays, promotions), processing may take slightly longer. We'll notify you by email of any significant delays.

Shipping Times

Because our products are fulfilled through trusted third-party suppliers, shipping times vary by item and destination.

Region	Estimated Shipping Time (after processing)
United States (Domestic)	2–15 business days
Canada	10–20 business days
International (Rest of World)	12–25 business days

These are estimates, not guarantees. Actual delivery times may vary due to customs processing, carrier delays, weather, or high shipping volume, which are outside of our control.

Shipping Costs

Shipping costs are calculated at checkout based on your location and order size, unless otherwise noted (e.g., a free shipping promotion). Any applicable shipping fees will be clearly displayed before you complete your purchase.

Order Tracking

Once your order ships, you will receive a confirmation email with a tracking number. Please allow 1–3 business days for tracking information to update after you receive it, as it can take time for carriers to scan packages into their system.

If you haven't received tracking information within 5 business days of placing your order, please contact us at info@excelsior-lights.com.

Multiple Items and Split Shipments

If your order contains multiple items, they may ship separately and arrive at different times, as items may come from different suppliers or fulfillment locations. You will not be charged extra for split shipments, and you'll receive tracking information for each package.

Customs, Duties, and Taxes (International Orders)

International customers are responsible for any customs duties, import taxes, or fees charged by their country upon delivery. These charges are determined by your local customs office and are not included in your order total or shipping cost. We recommend checking with your local customs authority for more information before placing an international order.

Incorrect Shipping Information

Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect or incomplete address provided by the customer. If you notice an error after placing your order, contact us immediately at info@excelsior-lights.com, we'll do our best to correct it before the order ships, but we cannot guarantee changes once an order has been processed.

Lost or Stolen Packages

We are not responsible for packages that are lost, stolen, or delayed after being marked as "delivered" by the carrier. If your tracking shows delivered but you have not received your package, please:

Check with neighbors or your building's front desk/mailroom.
Contact the shipping carrier directly with your tracking number.
If the issue is unresolved, contact us at info@excelsior-lights.com and we'll do our best to assist.

Delayed or Missing Orders

If your order has not arrived within the estimated shipping window, please contact us at info@excelsior-lights.com with your order number, and we'll look into it with our shipping partners.

Order Cancellations After Shipping

Once an order has shipped, it cannot be canceled or redirected. Please refer to our Return & Refund Policy for information on returning an item after delivery.